Concierge support, the NURA way. We are here by WhatsApp, phone, email and in-studio — real people who know hair.
Fastest ways to reach us
- WhatsApp (recommended): Quickest replies during business hours. Send a photo of the style you want or your order number.
- Phone: Call us for consultations, order help and bookings.
- Email: For detailed enquiries, bulk orders and diaspora shipping quotes.
- Studio visit: Come in for a fitting, installation or styling — book an appointment first so we can give you our full attention.
Popular help topics
- Track my order
- Shipping & delivery times and fees
- Returns, exchanges & refunds
- Warranty & provenance
- Installation, styling & repairs
- Book a consultation or fitting
- Frequently asked questions
Our support hours
We respond fastest during studio hours. Outside these hours, leave a WhatsApp message and we will reply first thing. For members of The NURA Circle, priority support and care reminders are included.
Give us feedback
Your experience shapes the house. If anything falls short, tell us directly on WhatsApp or email — we resolve issues quickly and discreetly.
