Every NURA unit is sold exactly as labelled (100% human hair, human-hair blend (semi-human) or heat-resistant fibre), and premium units ship with a written longevity guarantee and a provenance certificate. We stand behind our craft.
What the NURA guarantee covers
- Hair type as labelled: Your unit is exactly the hair type on its label – 100% human hair, human-hair blend (semi-human) or heat-resistant fibre. We never sell a blend or fibre unit as human hair.
- Craftsmanship: Wefts, knots and lace are hand-finished to last. We cover defects in materials and workmanship under normal use.
- Longevity: With proper care, our premium units are built to last 12+ months of regular wear.
Warranty periods
| Unit type | Guarantee period | Covers |
|---|---|---|
| HD Lace & Lace Front | 90 days | Shedding beyond normal, weft/knot failure, lace tears not caused by misuse |
| Custom / Bespoke | 6 months | Construction, fit and material defects |
| The Confidence line (medical) | 6 months | Comfort cap integrity and construction |
| Ready-to-wear | 30 days | Manufacturing defects |
What is not covered
- Normal wear, or damage from heat, harsh chemicals, colouring or cutting done outside NURA.
- Poor maintenance, improper storage, or damage from adhesives.
- Tangling or dryness caused by skipping the recommended care routine.
Your provenance certificate
Premium and bespoke units are numbered and ship with a certificate confirming origin and the guarantee terms. Keep it — you can also view your warranty certificates any time in The NURA Circle portal.
Making a claim
- Contact us with your order number and provenance certificate number.
- Send clear photos or a short video showing the issue.
- We assess and, where covered, repair, replace or restore the unit. Many issues (re-lacing, re-knotting, revamps) are fixed by our atelier.
We aim to resolve every valid claim quickly and discreetly.
