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The House of Radiant Confidence

Lipa Mdogo Mdogo Terms

Lipa Mdogo Mdogo – Terms & Conditions

Version 2.0 – effective 17 October 2026. These terms govern every Lipa Mdogo Mdogo plan with NURA Beauty (NURA CROWN & BEAUTY), referred to below as “NURA”, “we” or “us”. Please read them carefully. By ticking “I agree”, confirming on WhatsApp or paying a deposit, you accept these terms in full.

1. About the plan

Lipa Mdogo Mdogo is an interest-free lay-by plan. You reserve a wig with a deposit and pay the balance within an agreed period. The wig is released to you only once it is fully paid. It is not a loan or credit facility. There is no interest, service charge or penalty fee.

2. Eligibility

  • Available on selected wigs priced from KSh 7,000, as shown on the product page.
  • You must be 18 or older and give a working Kenyan or WhatsApp phone number for receipts and reminders.
  • NURA may decline or limit a plan at its discretion, for example when an item is out of stock or must be imported.

3. Price, deposit and plan period

  • Deposit: a non-interest deposit of 50% of the price is required to start a plan. The plan begins only when NURA has received and confirmed the deposit.
  • Plan period: the balance must be cleared within a maximum of 2 weeks (14 days) from the date the deposit is confirmed. You may choose to pay weekly or in any amounts, provided the full balance is paid by the final due date.
  • Fixed price: the price is fixed on the day your deposit is confirmed, even if the shop price changes later.
  • Early settlement: you may clear the balance at any time before the due date at no extra cost.
  • Your dated schedule, payments and balance are shown on your personal plan statement link.

4. Payments

  • Pay only to NURA’s official M-Pesa Till or Paybill, or the bank account shown on your invoice. NURA staff will never ask you to pay to a personal number.
  • Send the M-Pesa confirmation code after every payment. A payment counts only once NURA has confirmed it, and we send you a receipt with your new balance.

5. Your reserved wig, imports and lead times

  • In-stock wigs: once the deposit is confirmed, the exact unit (length, texture, density and colour) is taken off sale and held for you.
  • Imported or specially ordered wigs: when the unit is not in stock, NURA orders it from its supplier once the deposit is confirmed. Supply can take up to 7 days. If you complete payment before the unit arrives, it will be released to you as soon as it is received, normally within 7 days of your final payment. We keep you updated on WhatsApp.
  • Before the plan is complete you may switch once to another wig of equal or higher value, subject to availability. Any price difference is added to your balance.

6. Late or missed payments

  • We send reminders by WhatsApp, SMS or e-mail before and after each due date.
  • If you expect to be late, contact us before the due date. We may agree one extension of up to 3 days, at no cost and at our discretion.
  • If the full balance is not paid by the final due date (including any agreed extension) and we have not heard from you after a final reminder, NURA may cancel the plan and return the wig to stock. Section 7 then applies.

7. Cancellations and refunds

  • If you cancel, or the plan is cancelled under section 6: the deposit is non-refundable, because the wig was held off sale or ordered specially for you. Any instalments paid above the deposit are refunded to M-Pesa within 7 working days, or kept as NURA credit valid for 6 months if you prefer.
  • If NURA cannot supply the wig, or cancels for any reason not caused by you, you receive a full refund of everything paid, including the deposit, within 7 working days.

8. Collection and delivery

  • The wig is released only after the full price has been paid and confirmed.
  • Collection from our studio is free. Delivery is charged at our normal rates (see Shipping & Delivery).
  • Please collect or arrange delivery within 30 days of your final payment. After that, unclaimed items may be subject to storage arrangements agreed with you.

9. Returns and warranty

Our standard Returns & Refunds and Warranty terms apply from the day you receive the wig. Please inspect the unit carefully on collection or delivery.

10. Your information

We use your name, phone number and payment records only to manage your plan, send receipts and reminders and keep accounting records, in line with our Privacy Policy and Kenya’s Data Protection Act, 2019.

11. General

These terms apply together with our general Terms & Conditions and do not affect your statutory rights under Kenya’s Consumer Protection Act, 2012. They are governed by the laws of Kenya. NURA may update these terms from time to time; changes apply only to plans started after the update is published.

Questions? WhatsApp +254 714 994 898 or e-mail care@nurabeauty.co.ke.

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